Return Policy

New Product Return Policy:

We will gladly accept new merchandise back if in “new and unused” condition and it is returned within 14 days from the date of purchase for a refund or store credit.

Computer software must be un-opened and in the original packaging for the full return.  Open computer software will only be replaced with the exact same product.  Many times our supplier will ship a new product directly to the customer.

Credit card purchases will be charged back on the same credit card.

Cash refunds will be issued via store check.

A store check will be mailed within 10 days.

No returns after 14 days!


Used books are sold “as is.”  We do not refund money on used books.

On-line Returns

On-line orders must be checked upon receipt.  It is the customer’s responsibility to call the store to report any problem with the merchandise within 14 days of purchase.

On-line orders that are returned must be shipped back to the HEP Bookstore at the customer’s expense.

Credit card purchases that are refunded will be credited on the same credit card used to purchase the product.

Check purchases will be refunded after a 10-day waiting period for the check to clear the bank.  This includes checks that are electronically deposited.  A check will be issued once the original check clears the bank.

All cash refunds will be refunded with an HEP Bookstore check.  We do not give cash refunds.